Thank you for shopping at Focus Studio. If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 15 days of the original purchase of the product.
To be eligible for a return, please make sure that:
- The product was purchased in the last 15 days
- The product is in its original packaging
- You have obtained a return authorisation from us from us
Products that do not meet these criteria will not be considered for return.
To obtain a return authorisation please contact us:
- By email: info@focus-studio.co.uk
- By calling : 0121 565 5806
Send the product with its original packing and the authorisation number, to: Focus Studio 19 Waterloo Road, Smethwick, Birmingham, B66 4JX
Shipping charges : Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Focus Studio
Damaged items: If you received a damaged product, please notify us immediately for assistance.
Sale items: Unfortunately, sale items cannot be refunded.
Contact us: If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: info@focus-studio.co.uk
- By calling : 0121 565 5806
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